We have a strict policy for cancelations in less than 24 hours of the service appointment time frame. Our team works incredibly hard to ensure each client is taken care of. This requires carefully planning the days ahead and unfortunately last minute cancelations or last minute rescheduling causes a big, negative, ripple effect throughout our current day and days ahead. In an effort to keep ALL customers happy, you will be charged a small fee for last minute cancelations/rescheduling:

Cancelations that are done in less than 24 hours of the service appointment time range will result in an automatic $75 cancelation fee charge

Rescheduling appointments in less than 24 hours of the service appointment time range will result in an automatic $50 cancelation fee charge

We work off of 2-hour estimated time of arrival windows so that we can structure our day effectively. This allows us to get to the next client all while navigating traffic and many other variables that take a toll on our time throughout the day (for example: eating and breaks!).

If you book for an 8-10am appointment our team will notify you of an exact time they will arrive or will directly be there between that 8-10am (estimated).

Please feel free to reach out to us directly should you encounter any problems with this – clean@distinguishedmaids.com

Please review our standard clean checklist

Our standard cleaning includes everything that was mentioned above. Our deep cleaning is added in addition to the standard cleaning as an extra at time of checkout. Please review our deep clean checklist to see everything that is included.

We pride ourselves on our work so either with a standard or a deep cleaning we know you’ll be fully satisfied! Give us a try – you may like us and decide to keep us around for a bit (everything would always be clean).

No, we do not offer carpet cleaning at this time.

Yes, we include the baseboards in our standard plus or deep cleaning service which is an extra added on to our standard clean. Our technicians will take soft microfiber towels with our cleaning solution on them and hand clean the baseboards around the home. They just keep on going and going and…going…and…

The most asked question out there! It’s no surprise! But, unfortunately there’s no set time limit. We like to take our time and pride ourselves on the quality of our work – so while we would be able to give you a baseline average number, we don’t want to be held to that. Every home is different but just for an average, a 3 BR and 2 Baths may take 3-4 hrs for 2 people and 5-6 for 1 person.

We want the work to speak for itself. Depending on the size of the home and the amount of work required to clean, it will vary greatly. If you find us still scrubbing baseboards at 10pm, don’t hesitate to ask us to leave.

Great question! Yes we are! We’re going to be keeping this answer nice and simple!

All of our cleaners have at least 2 years of experience, and most have an average of 10 years of experience. Each cleaner is carefully vetted and must pass our strict cleaning test. We are proud to say that our cleaners are the best of the best in the area!

We have an AMAZING redo policy! If you are not completely satisfied – we’ll come back and redo any missed spots/areas completely free of charge! Or, if you’d rather, we’ll refund a portion of what you paid for our service. It’s up to you! Please see our Service Policies page for more information

Yes! We have Bi-Weekly, Monthly, and Weekly cleaning frequency discounts!

Always check your email and our website for the latest coupon discounts

Yes we do! Whatever your needs are, don’t hesitate to reach out directly to us and we’ll see what we can do – we strive to use our resources and accommodate everyone and all jobs.

All discounts are applicable after the initial clean.